Olympus Insurance
Delivering An Insurance Experience That Exceeds Expectations

In a time when stability and ingenuity are paramount to success in the Florida property insurance market, Olympus Insurance stands at the forefront. Under the seasoned leadership of CEO Tim Stroble, Olympus has distinguished itself through expansive coverage options and a unique customer service model that consistently exceeds client expectations.

The team at Olympus understands that homeowners expect more than just an insurance policy. They want a company that can deliver on its promise to restore their home in the event of a loss, without delays or roadblocks. This commitment is reflected in every aspect of Olympus' operations. “Every employee at Olympus knows that they are part of a team dedicated to delivering the best possible experience to our clients. The result is a company culture built on respect, accountability, and a shared commitment to excellence,” said Stroble.

Stroble went on to describe Olympus’ niche as catering to responsible homeowners who take pride in what matters most to them. He described the ideal client as someone who recognizes the advantages of having a policy that offers extensive coverage along with Olympus' differentiating "white-glove" service approach. Olympus caters to homeowners seeking coverage options ranging from $300,000 to several million dollars.

Olympus goes above and beyond to provide a policy that shields policyholders from a vast array of exposures, particularly those commonly overlooked or excluded by other insurance providers. Their Spartan Enhanced Coverage Package is a favorite among agency partners and insureds alike. This “all-in-one” suite of enhancements not only increases standard policy limits but also provides broader coverage for certain weather and water events. The Spartan package includes increased personal liability, equipment breakdown coverage, and higher special coverage limits for items like jewelry and furs. An Olympus homeowners policy also provides full roof replacement, screen enclosure coverage, and no water sublimit coverage as standard, whereas most competitors limit these coverages to smaller amounts that may not cover actual damage. These are just some of the critical differentiators that set Olympus’ coverage apart.

A cornerstone of Olympus' success lies in the company’s financial resilience. In recent years, the Florida property market has been plagued by record-breaking catastrophic events and fraud. This has led to nine company insolvencies, while others have exited the state entirely. However, because Olympus has historically employed a conservative fiscal approach, they have been able to expand despite a hard market. Today, Olympus is more financially secure than ever, with over $80 million in surplus and a strong reinsurance program that will cover up to $573 million in losses from a catastrophic event. Stroble summarized, “A conservative approach to financial planning positions Olympus as a stable, reliable, and enduring choice for Florida homeowners. We are prepared to support them through the most severe weather events.”

Defining The White-Glove Experience for Insurance

Imagine your roof is one of many damaged by a hurricane in your community. Now imagine that the very next day, your insurance carrier is already sending someone out to inspect the damages. The knock on your door is not from an adjuster but from a Certified Elite Member (CEM). This CEM is empowered to document the damages and work with the company to expedite repairs. By the end of the week, you are getting a new roof installed because your CEM is also your contractor. Meanwhile, your neighbors are still waiting for their inspections, trying to find a contractor willing to work for the company's damage estimate, or dealing with a check that covers only the actual cash value, rather than the full replacement cost.

This is just one example of Olympus’ success stories since the inception of their Elite Repair Program (ERP). Born from a desire to reinvent the claims process in a way that aligns with a white-glove service approach, the program is a standout among Olympus’ peers. “Success isn’t just about offering comprehensive policies. This means nothing if a carrier can’t back up the coverage with a claims experience so good that the insured becomes your biggest advocate, sharing how pleased they are with their experience,” advised Stroble.

Two recent hurricanes, Helene and Milton, spotlighted the program's capabilities. While competitor’s insureds were still waiting for callbacks from their insurance companies, Olympus’ insureds were already being addressed, with damages mitigated and roofs boarded or tarped as necessary. Some companies faced challenges getting adjusters to their clients due to navigation difficulties amidst the devastation, while ERP members used e-bikes to transport their equipment straight to homes in turmoil. Olympus found solutions and continues to surpass clients’ expectations.

Navigating the Claims Process with Olympus’ Elite Repair Program (ERP)

Olympus’ ERP successfully navigates the most stressful part of the claims process for insureds. By establishing relationships with contractors recognized in their communities for skill and outstanding service, the ERP produces remarkable outcomes. These contractors are actively involved at the forefront of the claim, swiftly assisting policyholders whether due to a storm or a routine property claim.

To ensure Certified Elite Members understand Olympus’ expectations, all potential members undergo a careful screening and training process. Contractors are then trained at Olympus’ headquarters on “the Olympus way” of creating the white-glove experience. Because the devil, or the delight, lies in the details, nothing is overlooked. Every element is addressed, from ensuring easy identification to managing expectations and even wearing booties when entering a home. Additionally, to ensure that all CEMs provide top-quality work, all repairs include a 10-year workmanship warranty, and Olympus continually monitors their results throughout the partnership.

Serving: The Olympus Way

The Olympus way of doing business is something many companies claim, but the results often fall flat. However, Olympus proves it can be done with a team that is willing to go beyond the norm. When the CEO requests to be trained on taking first notice of loss calls, when the COO meets with agency partners on routine sales calls, when the entire office collaborates daily, and when insureds and agency partners alike have direct access to leadership, it is clear you have come across something special. Stroble concluded, “Every employee at Olympus knows that they are part of a team dedicated to delivering the best possible experience to their customers, agency partners, member partners, and each other. The result is a company culture built on respect, accountability, and a shared commitment to excellence.”

A Legacy of Adaptability and Innovation

Never content with the status quo, Olympus seeks to expand its success into other areas of the insurance industry. In 2025, expect to see a commercial residential program designed specifically for condominium associations. With this segment facing extreme market shifts due to legislative changes in construction laws, Stroble believes this is a great opportunity for Olympus to serve in a new way. The company is also listening to its agency partners and is hard at work designing new quoting software that will be efficient and intuitive. Feedback on the design was solicited from agents directly, and they will continue to be involved in the process as it evolves.

Olympus: The Best Choice

Step into Olympus’ headquarters today, and you will find a fully present team busy helping policyholders navigate Hurricane Helene and Hurricane Milton claims. Reliance on outside firms to handle the claims volume is minimized, not because the company doesn’t want to expend the resources, but because the Olympus team has eagerly committed to working additional hours. Their passion for delivering exceptional, white-glove service drives their dedication. It is evident that they care deeply about ensuring their policyholders get the experience they truly deserve when they need it most. At the end of the day, that is what any policyholder hopes for-and Olympus delivers.